Tiger Sheds: A quick overview
Tiger Sheds are one of the newer companies that us here at WhatShed have been looking at. They have been around before under the names, Tiger Box and Woodlands. But as far as Tiger Sheds go, 2008 is when they were formed. They have really grown in such a short space of time as they have a large manufacturing unit that is based in Leeds, which will ship items out all over the country.
Tiger Sheds: Support Contact Information
Phone: 0845 838 5676 or 0113 2054189
Tiger Sheds: Physical address
Tiger Sheds: The Products
Of course the first thing we do when we review a retailer is roll up our sleeves, grab a coke and have a real good look at the different kinds of garden building they have to offer. Now as Tiger Sheds have sheds in their name it is only natural to assume that they have a large selection of sheds. Well we can tell you that they have a phenomenal selection of garden sheds. They have them in all shapes and sizes so no matter what kind of shape your garden is, we are sure they will have a shed that fits. One other thing we have to mention is that they as well as having a large selection of wooden sheds also have a decent plastic and metal sheds selection as well. One shed that they have is their Tiger Flex Shed which was pretty awesome in that it lets you get really in depth and customise it to your exact specifications. If you know exactly what kind of shed you want then have a good look at their Tiger Flex Shed. It is not just sheds they have, but things like summerhouses, playhouses, pet houses and log cabins as well.
So we have established that Tiger Sheds have an incredible selection of products, but what good is that if it is hard to find what it is you are looking for? Well thankfully they make things quite straightforward. Along the top of the homepage are tabs for main categories such as sheds, summerhouses and playhouses. When you click on one of these you can then get more in depth by clicking a subsection. For example, the main sheds tab will lead to things like workshops, bike stores and of course metal and plastic sheds. It is actually very easy to do and considering the vast amount of products they have on their site, we are very impressed with how easy it was to find different things. One thing that is pretty interesting is that Tiger Sheds have many products that we have not seen anywhere else. So if you want something a bit more exclusive and different than all your neighbours have or different than you would get in say, B&Q or Wickes then Tiger Sheds could be perfect for you.
Tiger Sheds: The Prices
Tiger Sheds have some fantastic low priced sheds and other garden buildings on their site. As far as we know, Tiger Sheds do most of if not all of the manufacturing of their products themselves. This is great as it lets them do things their way, but also means they can charge a little bit less than some of their competitors. Anything that puts more money in the pocket of a consumer is good in our book. We had a really good look around all the different sections of the site and no matter if it was sheds, summerhouses or even playhouses we were looking at, there always seemed to be at least a couple of low priced, budget items. Of course they have some very spectacular and high end items as well, but even these we felt were right in line with what other retailers are charging.
When looking at prices, we also like to look and see what kind of sales a retailer has. Tiger Sheds if they have a sale going on will always have it on a tab on the homepage. We had a good look in here and they do have some fantastic offers, especially when you consider that these are one of the lower priced retailers anyway. If you add a sale into the mix then you really can grab quite the bargain here. We would actually recommend that the sale or as they put it, offers section is the first place you head when looking for a shed or some other kind of garden building.
Tiger Sheds: Using The Site
We did kind of touch on this before when we talked about searching for their products, but we must stress again that this is a site that really is very easy to use. When you first arrive at the homepage it is impossible not to be impressed. There are plenty of things for you to look at, products showcased and category tabs, but the homepage never feels cluttered or overwhelming. They really have done a good job in making their site as easy to use as possible. One other thing we have to mention is that the search engine Tiger Sheds use is great. It will not only just show you exactly what you typed in, but also similar products and products that relate to your search.
So finding category pages and clicking products that are showcased on the homepage is easy, but what about when you want to know more information about a specific shed or other garden building? Well, when you do click on a shed, they give you all the information you need such as the dimensions of it, what it is made of and most of their products have a good selection of pictures as well which is always nice to see as some retailers will only use one picture to try and sell you a shed! All of the products that we clicked on and had a good look at offered some kind of extras be it lighting, extra windows, security and other such things. In all when you click a product on Tiger Sheds, you can be sure that they are giving you all of the information that you need.
Tiger Sheds: Onsite Customer Reviews
Most of the items that we clicked on did have at least a few customer reviews. Some of the products, their sheds especially, have over 100 reviews! So you can have a real good dig through to see what customers think. One cool thing that we found and we are not sure this is something that is done by many other retailers and that is allowing customers to add images. This was something we thought was really neat. As well as adding reviews they have a separate section down at the bottom where you can see actual customer photos and get a better idea of what the shed, summerhouse or whatever will look like in your garden which is sometimes hard to do when a site only has stock photos of a garden building. When you leave a review on Tiger Sheds, you are given the option to also post your review on Trust Pilot. This is very interesting and again not something many other sites do, but it is something we think more sites should consider doing.
In our opinion still it seems nearly every single review on the site is 5 stars and glowing with positivity. We may be a bit of a cynical bunch here at WhatShed, but in our opinion it does seem like they predominantly share positive reviews on their products. This suspicion over vetting reviews was backed up by comments we found online from a customer talking about having a critical review she left removed, and we talk more about this later in the review. We must stress that we are not stating as a fact that Tiger Shed are only letting good reviews get published. All we are saying is that in our opinion it seems like a very high number of positive reviews get approved and this number in our opinion seems to be a lot higher than those for Tiger Sheds on independent sites like Trust Pilot (see below number crunch).
On the 26th of March 2016 we decided to look more closely into the above. By Googling “Tiger Sheds Review” one of the first pages that came up was an official page that had the summary of all the reviews that are live in Tiger Sheds actual site for “Tiger Shiplap Apex Shed” You can see them all by clicking this link. Overall we saw 953 customer reviews dating from 22/03/2016 all the way back to 05/01/2008, covering over 48 pages! We took the time to calculate all the different reviews and their corresponding star rating. The reviews with a 1 to 3 star rating on Tiger Sheds were 7 in total or as a percentage they made up 0.7% of all the reviews. The reviews with a 4 to 5 star rating on Tiger Sheds were 946 in total or as a percentage they made up 99% of all the reviews.
We then looked at the Trust Pilot data from the same day. We found 611 reviews. The reviews with a 1 to 3 star rating from Trust Pilot were 148 in total or as a percentage they made up 24% of all the reviews. The reviews with a 4 to 5 star rating from Trust Pilot were 463 in total or as a percentage they made up 76% of all the reviews. We are not accusing anyone of doing anything and any internal policy’s Tiger Shed have about how they run on site reviews is their business. All we want to do is state the facts and let you as a reader make up your own opinions.
Tiger Sheds: As Featured By
One thing that Tiger Sheds are very, very good at is PR spin. On their site they love to say that they have been featured by many big news outlets such as BBC, Daily Mail, The Sun and even CNN and The Huffington Post from across the pond. Truth be told they have been mentioned on these sites, but for most of the time it is because of something like their Zombie Proof Cabin, which was featured at The Mail Online. Now do not get us wrong, this is a fun and interesting article, but we feel that on their actual site, the way they say they have been featured on these well known sites makes it seem like it is because of their regular products, so in our opinion this could be seen by some as a little on the misleading side. Some customers may see that they have been featured on some very well thought of websites, and just take it at face value that they are talking about getting glowing reviews from these sites for the Tiger Sheds core products, which is really not the case.
What Are The People Saying About Tiger Sheds?
This is the section of the guide where we condense all the information we found online into one place. We have done our best to only make factual statements from the 3rd party sources and then we just share our opinion on those facts. The source list of sites we have used for this section are the websites that show up on the first page of google when we are searching for “Tiger Sheds Review”, we feel that doing things this way gives you are a fair reflection of what people are saying.
One thing we have to say about reading customer reviews and this goes for pretty much anything not just Tiger Sheds: people are always more willing to take the time to write an angry one star review when something has gone wrong than take the time to write a positive review when everything has gone to plan. Also do not just look at five and one star reviews have a look at the middle of the road three star reviews as well.
We have given you our thoughts on Tiger Sheds, shared with you what their customer reviews say on their own site, but now we are going to have a look at actual review sites where customers are free to post any kind of review they want. Now Tiger Sheds started as a fantastic company and in the early days had many, many five and four star reviews. As the company expanded they had to sail a few rocky waters, but they have gotten it back on track this year and their approval rating on sites such as Trust Pilot has reflected this. So we give Tiger Sheds a big ol’ high five for that.
Trust Pilot: There are an incredible amount of positive reviews for Tiger Sheds on Trust Pilot. In total there are over 900 reviews for Tiger Sheds on here and over 75 percent of them are for 5 and 4 stars! Tiger Sheds have been hard at work to turn things around and become an even better retailer and the more recent reviews on Trust Pilot certainly reflect this. A recent review by a gentleman called Terry Lepley had this to say, “The shed was delivered bang on time on the specified date, which was well communicated.” Many of the more up to date review are quick to praise the overall experience that they have had. We did notice a couple of complaints about things like quality, but when you are selling this many products there is bound to be the odd one or two that have some kind of issue. We are not saying this is ok at all, but it is certainly the law of averages.
As far as the negative reviews go, 11 percent of the reviews are for one star which considering the amount of reviews is right around what you would expect. Customer service seems to be the main issue for people who have complaints, such as Kim Cundill who had this to say “Tiger sheds customer service cannot understand why I am not pleased that my shed is damaged. We asked for compensation or at least for them to make things right but we were just given the run around.” Most of the negative things we read on Trust Pilot were from people who had customer service issues, but this is something we know first hand that Tiger Sheds are working hard to improve. Visit website and see reviews by clicking here.
Review Centre: On Review Centre there are a little over 200 reviews for Tiger Sheds and first of all let’s take a look at the good. There are plenty of positive reviews on here and most of the more recent ones are for five and four stars which does show that Tiger Sheds have been improving the last few months. As of writing this review one of the most recent customers, a user called Gaige1954, said this, “ordered my shed on-line. easy to order and pay. communication from company was good letting me know build date etc / delivery day +time slot. Arrived early in the time slot and was all unloaded and leant up ready to build.” Most of the reviews on here are from people who had a positive experience and that is something we like to see.
Of course here at WhatShed we like to be fair so we are also going to have a look at some of the negative reviews. “paid for my shed on May 7th they took the money out of my account twice if you ring the company the clown who answers the phone asks for everything to be sent by email ! took 9 days to get my money back” was what reviewer, GrimReaper51 had to say. Which is interesting as customer service was one of the main complaints people have had about Tiger Shed the last year or so. But like we said before this is something they are working on fixing so hopefully there will be far less reviews like this. Not just for the sake of Tiger Sheds, but for you fine folk looking for a shed as well. Visit website and see reviews by clicking here.
Other Sites: The most recent is from a blog post by Ian Williams on his website Jericho Consulting. This is a link to his first post on his experience. We have included this mainly as Ian is a customer experience consultant and we feel his views carry extra weight due to his field of expertise. Again we have seen a big improvement in Tiger Sheds reviews and with the improvements they have made with the company customer service hopefully situations like this will be a thing of the past for future customers. Visit website and see reviews by clicking here.
We did have some concerns many months ago when we first looked at Tiger Sheds things like customer service and delivery times were the most frequent issues that customers had. But We have to say that they have really made some good strides in turning things around. One thing that we have to mention is that over the last few months, Tiger Sheds have been working hard to help make using them a much easier and friendly experience. For example they have a new, customer contact chaperone system where getting in touch with them and fixing any problems, solving any queries is much easier to do. We know for a fact that they have hired more customer service reps than they have ever had before. Also they have a new way of letting people know how long they can expect a shed, summerhouse or other garden building to take to get to them. In addition to this they have new installers as well. So most of the concerns that we had have actually been addressed.
Suggested Improvements: To be fair as we just said before, Tiger Sheds have done a remarkable job in fixing the things that not only we had issues with, but their actual customers as well. This has been reflected on the online review sites, especially Trust Pilot where they have jumped from hovering around a 6.5 to nearly up to an 8! In all honesty we feel that they are on the right track and if they keep on doing what they have been doing the last few months then they can only get better and better.
Tiger Sheds: How We Rate It
Tiger Sheds is a retailer that who when we first looked at a few months ago was not one of the better ones we had seen. We had read many customer complaints and in general they needed a lot of work. But moving on from that and looking at them again after all the work they have done to turn things around. We must say that they have done an exceptional job in improving things and if they keep it up then they really could become one of the top shed retailers in the UK. So hopefully all this good work they have done is just the start and things will only get better and better.
- They have a huge selection of products
- The majority of their products have a vast amount of photos
- The site could not be any easier to use
- Product descriptions are very in depth
- Prices are very reasonable
- Huge choice may be daunting for some
- Still the odd complaint here and there about customer service
- Delivery may not be as fast as you would like
- They seem to only show overly positive reviews on their site
This review as all merchant reviews on this site are stand alone guides and are not indented to be used as a direct side by side comparison with other merchant on this site. Each of the different merchant reviews we do have common elements as a theme. However each one in individual and they are not designed to be used as a true side by side critical comparison. This is mainly due to the fact that it is hard to say accurately compare a company like Tiger Sheds with a large online retailer that sells sheds like say B&Q.
Tiger Sheds: How You Rate It
We really think that Tiger Sheds have turned it around and are becoming a great retailer. But we would love to hear from you guys who have used them recently. Let us know how your experience was and we will be sure to keep it in mind when we update this page.