BillyOh: Support Contact Information
Phone: 01636 822899
FAO Sales and Customer Services,
Dukeries Industrial Estate, Claylands Avenue
BillyOh: The Products
Before you can even start to talk about the quality you have to look at the number of different products a merchant sells. BillyOh are pretty stacked when it comes to the different kinds of garden buildings that they offer. They have a large selection of garden sheds ranging in all kinds of sizes and prices. For example, they have the modest BillyOh Keeper Overlap Apex Shed which is well under £200 and they also have the BillyOh Expert Tongue and Groove Apex Workshop with Dual Entrance which is an example of one of their more extravagant and premium sheds. They have sheds in all kinds of sizes and at all price ranges so no matter what your needs are in terms of garden sheds, BillyOh has you covered.
As well as garden sheds, BillyOh also stocks log cabins, summerhouses, and playhouses. We had a look at each section and there is a good selection there for each one. One thing that was good to see was that as well as garden buildings, BillyOh does also have a section that is dedicated to getting the most out of your garden. So if you are looking for some outdoor seating or a BBQ they actually have quite an impressive selection for you to browse at. One of the things that we liked about the selection of products that BillyOh has is that it was not too overwhelming. Sometimes a merchant can go a little overboard with products and it makes looking through them a chore. That is not really the case here as they seem to have the perfect blend of a lot to choose from, but not so much that it is too much to take in.
We do not usually like to talk about quality here, but we feel that this must be addressed. We have heard from many sources that the quality of some BillyOh products leaves a lot to be desired. From panels that are too short to bits of wood that are not cut properly. This is something that has come up time and time again when we have been looking at BillyOh products. Now, of course, they are not all like this, but we felt it needed to be pointed out.
BillyOh has a very nice selection of garden buildings and we actually think that the BBQ and outdoor living section is great. However, we do advise that you research any product you are interested in very carefully as the quality of some of their products has been brought into question by customers.
BillyOh: The Prices
Back when we reviewed BillyOh as a brand before it was its own merchant. We talked about how keeping the price as consumer friendly as possible was one of their main goals. Well, BillyOh does have some very affordable products for sale on their site. As far as sheds go they do have some that are in the £100 to £200 price range such as the BillyOh Store Overlap Shed. The BillyOh Expert Tongue and Groove Pent Workshop is currently priced at a little over £400 and is a good example of a mid-range shed. Their BillyOh Expert Tongue and Groove Apex Workshop with Dual Entrance is an example of one of their more high end sheds. It is not just sheds, summerhouses, playhouses and garden furniture all have items along every run of the pricing spectrum. We had a really good dig around the site and as far as price goes.
At face value, the asking prices on the site are not bad at all.
BillyOh: Using The Site
As far as using the BillyOh site goes we found it to be one of the more simple sites that WhatShed have come across. Now that might sound like we are poking fun at BillyOh, but we mean that as a compliment. The BillyOh site makes it easy as the different sections are all large boxes in the middle of the page. Sheds, summerhouses, log cabins and so on all have their own section. When you click on one of these, sheds, for example, You can then get more specific with how much you want to spend, the size of the shed, the style of the shed, what kind of cladding and so on. They give you a lot of options, but it is all very easy to understand.
Going back to the homepage for a second, one thing that we liked was how along the top of the page the links they have here change depending on what is happening. For example, right now they are pushing their summer products so along the top of the page has links for things like garden furniture, BBQ’s and so on. We think this is a good idea and something we would like to see other merchants do.
When you click on a product, let’s use their BillyOh Storer Tongue and Groove Apex Shed as an example. You can choose the size of the shed as well as other things. One that we like is there is a button that says “customise” with this you can choose if you want flooring, what kind of roofing felt and so on. We like this as it lets you tinker with the shed you want. There is also an extras section where you can add things like a lock and tools. Towards the bottom of the page is a wealth of information. One thing we do like is how they give you the basic information about the shed near the images, but if you scroll down it starts to get more technical which is great if you already are a shed expert and want as much information as possible.
One thing that we can say is very good is their site. They have made it very easy to use and overall we like the design of it and have next to no complaints.
BillyOh: Onsite Reviews
As there appears to be a lot of negative on some review sites and we have heard personally from some BillyOh customers. The WhatShed team were very interested to see what the BillyOh onsite reviews were like. If you scroll down to the bottom of their home page they actually have a link to a section about reviews. This is actually very in depth and they explain how they allow any customer to write a review and how they do not just cherry pick the best ones, but we cannot confirm if this is actually the case. There is also a BillyOh extra section where customers can post their stories about the products that they have bought. These are more of an expanded review where the customer can talk about their garden, how the building changed it and so on.
What about star reviews on each product? This is something that most garden building merchants and other online shopping sites offer. We looked and we looked and while it is great they have a blog that customers can show off their purchases with, we could not find any reviews on any of the products that we looked at. The only thing each product had was a couple of reviews that people had left on sites like TrustPilot and these were not for the actual product we were looking at. The product pages on the BillyOh site are very well done and give a ton of information and have a lot of detailed pictures, but there is no box where a customer can leave a quick review or even give a product a star rating.
We really wish that BillyOh allowed customers to leave a review on an actual product page. The idea of the blog where people can post their stories is great, but we think having some kind of star rating system would help customers.
BillyOh: What Are The People Saying About BillyOh
BillyOh becoming an actual merchant was always going to make us sit down and take a closer look at it, but it was the sheer amount of comments that we got from unhappy customers that made us realise we need to take a good look at them as a merchant. We have looked at the most popular online review sites to see what people are saying about their experiences with BillyOh.
Whenever we look at a merchant like this we always like to be fair and suggest that instead of just looking at the one and five star reviews that you take the time to look at the ones in between as well. People are always more likely to talk about a bad experience than a good one.
Trust Pilot: Is the biggest online review site when it comes to BillyOh and in all honesty most other garden building retailers. There are over 800 BillyOh customer reviews on Trust Pilot. 19 percent of these reviews are rated from 3 to 1 star and 81 percent are rated at 4 and 5 stars. We decided to look through the custom reviews from the most recent and over a short period of time there are some really scathing reviews. The thing we noticed about the negative BillyOh reviews is that the complaints all seem to be very similar. For example, as of writing the most recent review from a reviewer called A R says this, “Possibly the worse retail experience in my adult life. I was left a shed with parts missing, and when I eventually tried to return the shed, the driver said it was still assembled. It wasn’t. The staff in the Philippines were rude”.
“Ordered am 8×6 shed with a delivery date of the 11th July. On the 11th of July, I got 3/4 of a shed (2 panels missing) after spending a week getting fobbed off by an offshore team with no clue, I had a further delivery today of ONE of the missing panels.” Was what Phil Stanway had to say. Another reviewer called Richard Claridge had this to say, “construction is going great until i realise that they have only sent half the felt, missed off 2 doors , missed off perspex and also sent a panel that is missing parts as the factory had not constructed it correctly.”
When it comes to the negative reviews the same things come up time and time again. Missing parts and parts not made properly means that in our opinion there is clearly something wrong at the plant where these sheds are being manufactured. As well as the alleged problems with the quality of some of the sheds, customer service appears to be an issue with many people stating that when they call BillyOh they are transferred to a call center in the far east. We can tell you that here at WhatShed we have had many angry customers get in touch who have said the same things that the negative reviews on Trust Pilot are saying.
There are a lot of good reviews here too though with people being happy with their garden building and also the service they received. BillyOh do appear to comment on as many of the reviews as they can.
Facebook: We always like to check a merchants social media presence as this is usually a good indication of how they interact with customers. While BillyOh does have a Facebook page having back and forth in public with customers does not appear to be something they are interested in doing. We had a good look down their Facebook page and there are some posts where it says there are comments. However, when we clicked on these to read the comments, we were informed that they had been removed. This may not send our WhatShed Spidey-Sense off, but it is a little strange that they would remove comments from their Facebook page.
Do We Have Any Concerns?
All of the negative reviews that we came across in our research appear to be more recent ones. When you go back and look at older reviews while there are the odd bad ones sprinkled in here and there it is nothing like what it has been the last few months. Perhaps they have changed their manufacturing process? When we looked at BillyOh as a brand on face value they looked to be good budget priced products. With so many negative reviews in such a short space of time, we do have some concerns that something has changed.
What Improvements Could They Make?
Well, they clearly need to work on their quality control if customer comments are to be believed. Far too many people are having garden buildings arrive where parts of them are missing. If you have paid a guy to install your shed for you and then all the pieces are not there, you are then going to have to pay for them to come back another day when the missing pieces arrive. It is easy to see why so many people are annoyed by this and it appears to happen more often than it should. They also need to work on damaged items being sent to people. Far too many reviews talk about pieces being damaged or not cut properly. Last of all is the customer service this is clearly something that many people are not happy about.
BillyOh: How We Rate It
- Their site is very well made
- Product descriptions are some of the best we have seen
- Lots of pictures for many of their products
- Prices are very reasonable
- Their site is designed to be very easy to use
- Too many reviews mention missing pieces upon delivery
- Quality of products has been called into question lately
- Call centres are not UK based
BillyOh: How You Rate It!
We know that you WhatShed readers have been great in letting us know about your experiences with BillyOh. Please let us know of your experiences with BillyOh, both the good and the bad in the comments section down below.